Recruitment Day 

Date: 18-19 May 2018 (Friday – Saturday)

Time: 10:00am – 5:00pm

Location: 11/F, Chinachem Tsuen Wan Plaza, 455-457 Castle Peak Road, Tsuen Wan (Near Tsuen Wan Fire Station)

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance. 

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region. 

 Our Missions: 

• Supervise a team of over 25+ customer service agents, to provide services to our member via emails/letter/fax.
• Review and evaluate service quality and effectiveness of the team members.
• Provide guidance and support to facilitate team members in service delivery and daily operations
• Handle and resolve complaints and complex enquiries escalated from team members effectively
• Assist in disseminating program information and conducting product briefings
• Work closely with Department Manager to improve process and service efficiency
• Undertake ad-hoc tasks as assigned by Contact Centre Manager

Our perfect teammate will be: 

• Higher diploma or above 
• 3 years’ relevant working experience in customer/member services and/or loyalty program with minimum 1 year in supervisory/team leader role
• Excellent business writing skills with proficient in English and Chinese
• Strong interpersonal and leadership skill.
• Detail-oriented with good organization and analytical skills
• Energetic, flexible and ability to work under pressure
• Excellent customer-service mindset, result orientated and with zeal to achieve success
• Working knowledge of Microsoft Office applications
• Knowledge of airline industry, products and services a definite advantage

The role comes with attractive benefits such as

• Join in Bonus
• 5 week comprehensive and structured training
• 5-day work week
• 14 days’ paid annual leave
• Incentive Bonus
• Non-Contributory Provident Fund
• Medical Coverage