Job Responsibilities

• žSupervise the team of 10 to perform the daily policy administrative activities (i.e. payments, letter correspondence, filling, scanning, data input, etc.)
• Monitor the staffs to handle the work and payments in efficient and effective manner, and also adhere with the company guidelines
• Ensure the tasks be completed within the services standards and the high accuracy rate
• Handle the complaints and inquiries from teammates
• Manage team resources, enhance staff competencies and develop their potentials through training and regular coaching
• Interacts with management to provide feedback and recommendations for continuous services improvement
• Take implementation for those agreed actions on work process improvements and new business processes
• Arrange the claims documents for Audit purpose whenever required
• žPrepare the reports and logs for management in monitoring the daily services
• Provide the support on the general office administration and other teammates
• Coordinate with regional teams to smoothen the operation of claims and administration area in cross countries

 Education & Experience

• Degree holder in related discipline
• At least 5 years’ of relevant experience in which 2 years at supervisory level
• Experience working at Financial Institution will be an advantage
• žAble to supervise and lead a team of 10 to provide policy administration (not office admin work) support to clients (including end users)
• Able to work under pressure and independently
• žStrong sense of responsibility with excellent communication, interpersonal and organizational skills
• Proven with high commitment, self-motivated and detail-oriented
• Proficient in written and spoken English and Chinese, including Putonghua
• Proficient in MS Office applications including Excel
• Willing to perform overtime duties as required
• Immediate available is highly preferred

We offer attractive remuneration package including medical & Life Insurance benefit, birthday leave and discretionary annual bonus, etc.

Interested parties please send resume indicating current, expected salary and availability to HR Department by clicking "Apply Now".

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.