The PCS Coordinator is responsible for providing administrative, legal and coordination support to the PCS Legal Team, the Psycho-Social Team and the Child Psychological Therapy teams in order to ensure services are provided in a professional, sensitive and efficient manner. You will be responsible for assisting with the design, upkeep and refinement of PCS/PSS systems.

The PCS Coordinator may also become involved in tasks in connection with legal casework; provide file management; and act as the first point of contact for the organization in-person, on the phone, and via email. You would therefore play a critical role in client and external relations.

You will benefit from this opportunity to gain experience of client facing legal work under close supervision from our expert team of refugee lawyers and Psychosocial and Child Psychological Therapy teams; the chance to learn more about refugees in Hong Kong, and to contribute to rewarding human rights work.

Justice Centre Hong Kong provides a warm, friendly and motivated working environment and has 10 full time staff and approximately 10 volunteers at any one time. Currently we have two office locations; in Cheung Sha Wan and Jordan, though from Sept 2018 onwards we will solely be based in the Jordan location where this role will sit.

 This is a full-time position with a salary commensurate with experience. Generous annual leave, MPF and private health insurance are also provided. Right to work in Hong Kong is essential.

Responsibilities

• Reviewing and actioning all incoming communications to the PCS/PSS team (post, fax, telephone, email etc.);
• Respond promptly to any client enquiries (often highly vulnerable people), and also that of other visitors, agencies etc. in a professional, sensitive and respectful manner;
• Confirm and arrange appointments with clients and interpreters, and make appointment reminders as needed;
• Training and supervision of any volunteers as appropriate;
• Coordinate and assist with client and stakeholder events including managing materials, guest lists, venues, catering, and post-event evaluations;
• Developing and maintaining positive working relationships with NGOs, protection claimant communities, and other stakeholders in relation to Justice Centre’s activities;
• Contributing to developing organizational strategy, networking with strategic partners, fundraising and development, and whole-of-office initiatives as needed;
• Contributing to maintaining positive working relationships with the staff team and with HKSAR government, professional bodies, UNHCR, NGOs, and other stakeholders;
• Manage office space reservations;
• Manage petty cash and produce relevant monthly finance reports as necessary;
• Ensure the organisation and tidiness of office – including coordination with reception area;
• Coordinate and upkeep of Clio data collection and end of month statistical reporting for PCS and PSS;
• Liaise with interpreters, attend to interpreter matters, keep an up-to-date record of interpreter details and co-ordinate interpreter invoicing and payroll;
• Contribute to Justice Centre’s legal and psychosocial file management systems as well as monitoring and evaluation systems in terms of collection, verification, database entry, and filing of client data;
• Assist with the coordination of intake and referrals for new and existing clients;
• Maintaining the accuracy of client data and records on Clio;
• To attend all relevant staff meetings;
• Keep up to date with social services available to clients and source potential new services;
• Assist with the coordination of intake and referrals for the children’s therapy project; provide guidance to clients / interpreters to complete the informed consent form and relevant intake assessment questionnaires for new children’s psychological therapy clients; and
• Such other tasks as required for the support of the delivery of JCHK’s Protection Claimant Services and Psycho-Social Services, as requested by the PCS/PSS Manager.

Person specification

Essential

• Demonstrable excellent organizational and communications skills;
• Cordiality and diplomacy;
• Willingness to learn and develop new skills;
• Multicultural sensitivity and ability to work with people from different cultural backgrounds and across varying language barriers;
• Ability to work independently whilst being a good team-player;
• Demonstrated literacy in Excel, basic data entry and Outlook;
• Fluency in verbal and written English; and
• Legal right to work in Hong Kong.

Desirable

• Fluency in Cantonese.
• Fluency in another language such as French, Arabic, Somali, Urdu, Sinhala or Bangla would be a considerable asset.
• Experience working with vulnerable people in a professional setting.

Please email  Angela Chong with the subject line ‘PCS Coordinator’ to receive an application pack. The closing date for applications is 5pm on 18^th May.  Interviews will take place on Monday 28^th May.