Insurance Division

Hang Seng Bank was one of Hong Kong's bancassurance pioneers. We have offered general insurance since 1965 and diversified into life insurance in 1995.

Hang Seng Bank Limited is an insurance agent authorised by regulated insurers, which provide wide range of general insurance services including fire, marine, accident, travel, home and motor protection. With our all-round enrolment channels, there is great potential for further growth.

Should you join our Insurance business, you will focus on maintaining close relationships with our corporate and individual customers, and providing them with premium service. You will also be expected to develop new insurance products and distribution channels to meet the changing needs of customers in a dynamic environment.

We are currently seeking a high caliber professional to join our department as Senior System Development and In-force Management Manager.

Principal responsibilities:

• Oversee and monitor the setup of individual life products and conduct user acceptance test for new individual life products
• Provide support on Life 400 New Business implementation, day 2 development and system enhancement e.g. future upgrade of administration system, the Life Insurance Manufacturing Modernization (LMM) project
• Work with multiple stakeholders (Operations, Products, Finance, HOST, etc.) for in-force production fixes and assist in subsequent implementation
• Provide support for ongoing regulatory projects e.g.  GN16, Premium Levy, HK RBC, etc.
• Formulate reinsurance programs including reinsurance administration and for various risk management, yield and ALM enhancement with focus on in-force portfolio
• Provide support on persistency management by channel with in-depth analysis and collaborate with business lines to design specific in-force initiatives with the aim of improving persistency levels
• Recommend and review the regular KPI produced for a better in-force management by customer segment, product type, duration, etc.

Requirements:

• University degree in Business Administration, Insurance or related discipline 
• Minimum 10 years of life insurance experience with proven exposure in system development and In-force Management
• Excellent communication, interpersonal and project management skills
• Strong self-motivation and ability to work under pressure
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.