Are you?

• a Bachelor degree graduate or above in Business, Finance or related disciplines with at least 7 years of experience in retail banking services and remittance, and with at least 3 years of supervisory experience.
• knowledgeable in client account opening, inward and outward remittance, fixed deposit, and counter services
• strong in problem solving, organizing, and communication skills
• proficient in MS Office applications including Word, Excel, and PowerPoint
• proficient in spoken and written English and Chinese. 
   
  

Can you?

• support and assist Head of department to achieve more effective and cost-beneficial customer service
• knowledgeable of SWIFT and workflow or remittance including but not limited to processing, checking, and authorizing the payments
• evaluate, enhance, develop, and recommend best practices for the remittance system
• check and approve transactions performed by teller including fixed deposits, inward and outward remittances, and other transactions
• check documents for updating customer profiles and authorized signatures
• conduct periodic customer risk profile assessment and prepare reports and reply customer, banker and government-related enquiries
• recommend workflow process improvements and assist in the creation and implementation of new operational procedures and controls
• streamline operation workflow and procedure related with automation process
• collaborate with other business units and provide full operational support to various business initiatives
• perform other ad hoc projects as required