Position Overview: This position is to focus on channel support on Entrust Datacard hardware and software products, provide training, and implementation service. The job holder primarily take care of all distributors in Asia Pacific region and direct customer in Asia Pacific region.

Responsibilities:

• Provide professional and quality l technical service on all Entrust Datacard products 
• Review stated requirements, perform initial analysis, and provide estimates of task duration
• Conduct product training and deployment services
• Assist presales to liaise with customers on collecting user requirements and evaluate solution feasibility for projects.
• Build up regional expertise in all technical aspects (Internally and Partners and Customers)
• Improve Asia Pacific customer’s satisfaction level, 
• Enhance communicator between Customer, Partners, and Internal
• Responsibilities and the approximate percentage of time spent in each area

Responsibility                                                                               % of Time
To provide pre-sales support to distributor and customer                      5
User requirement collection, implementation and development           40
Training and Onsite deployment                                                           25
Technical Support                                                                                 30

Basic Qualification:

• Degree in Computer Science/Electronics Engineering or related field or equivalent experience
• 3 years or above progressive experience with software and system development
• Strong knowledge of PC architecture, security, network skill.
• Hands on experience with hardware and software solution installation and support
• Experience with client server databases (eg. Oracle, SQL, etc)
• Proficient with C#,WEB, IIS, TCP/IP , and Windows Server etc.
• Possess drive, tenacity, strong communication skills, a team player
• Frequently traveling is required

Preferred Qualification:

Proficient in English, Mandarin and Cantonese

• Working Knowledge in the areas of Smart Cards, Credit/Debit Cards and EMV would be an advantage but not a must.

Working Conditions

Frequent travelling is required

Interested parties click "APPLY NOW" to submit your application.

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