Responsibilities
• Perform service desk duties to handle enquiries from customer service and supporting departments
• Act as tier 1 service desk support to follow through the incident management process and to support service recovery on time
• Perform system monitoring to maintain normal operation
• Collect measurement results for and formulate various management reporting
• Coordinate and arrange operation work in each shift

Requirements
• Bachelor degree/ High Diploma in Computer Science, Information Systems or related disciplines
• Holder of ITIL Foundation Certificate or above is preferred
• Minimum 2 years’ of hands-on experience in service operation
• Prior experience with high availability and distributed production environment
• Be a good team player and able to work in a fast paced organization and result oriented team
• Strong communication, interpersonal, problem solving and analytical skills
• Shift duty is required
• Candidate with less experience will be considered as Media Operation Specialist

Please apply, quoting the appropriate reference number, with details of your qualifications and experience, expected salary and a contact telephone number to The Senior Manager, Personnel Department, Television Broadcasts Limited, TVB City, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Kowloon or email to us via Recruitment Centre.

Applications received are solely for selection purpose. Those not invited for an interview within 4 weeks may consider their applications unsuccessful and their applications will be filed for another 3 months for future selection. Afterwards, all applications would be destroyed.