In this role, you will:

- Responsible for day to day operations for Enterprise Solutions in the group and ultimately responsible for all Enterprise Solutions in each location

- Take a primary role in the following Enterprise Solutions used across the group

• Collaboration of Audio/Video Conferencing System
• Windows 10 Deployment (Global Support & Direction)
• Endpoint Security
• ManageEngine Helpdesk, Management & Administration
• Document Management Systems

- Take a secondary role in the following Enterprise Solutions used across the group

• Global Active Directory & ADFS Design Implementations
• Single Sign On Integration to Enterprise Systems
• Office 365 (All products under Office 365)
• Microsoft Licensing
• Mobile Management
• Azure (BigData/Central Finance DB)

 - Responsible for the overall direction of IT Communication & Collaboration Technology to be used within the Group and using the latest Technology including but not limited to set strategy across the Head Office and all locations

- Manage, design and administrate and provide helpdesk services for Corporate Collaboration Systems which includes Exchange Online, Messaging, Conferencing (voice & video), and Mobility Services

- Responsible for Overseeing all IT Communication & Collaboration activity across in the HSH offices and support & manage all Enterprise Solutions Services

- Act as 1^st tier direct end user support to Head Office users and 2^nd tier support for global operations

- Support for all head offices staff during meetings and conferences at the offices

- Take the secondary role of Microsoft Office 365 & Sphere administration under the guidance of Manager, Enterprise Solutions

- Manage, design and administrate and provide helpdesk services for Corporate Collaboration Systems

Qualifications

- University graduate in Computer Science / Information Technology or equivalent

- At least 4 years’ experience in IT Project Management

- Able to conduct basis training, perform one to one to senior executives and provide end-user support

- Ability to document project scopes and specifications documentation for project planning & execution

- Good analytical and technical skills, system and business analysis skills

- Strong in Writing Systems & User Documentation

- Experience in continually assess project situations and steer projects back on course

- Good knowledge in Microsoft AD / ADFS, Windows OS/Servers, Management of Helpdesk Support Systems and ITIL Process Management

- Solid experience in general IT helpdesk & basic networks, PC setup and general IT troubleshooting skills

- Experience in mobile device management, collaboration tools, deploying IT technology to End users

- Good understanding of compliance & security requirements, system development life cycle, general IT helpdesk & basic networks, PC setup and general IT troubleshooting skills

- Effective interpersonal, communication and stakeholder management skills, a team player and strong ability to communicate across various levels in the organization

- Good command of written and spoken English and Chinese

- Self-motivated, detail-oriented, proactive and a team player