Act as an ambassador of the Nespresso brand in our Customer Relationship Center. Coffee Specialist is the main and privileged contact point with the customers, responsible for handling inbound phone contacts, outbound phone contacts, web/ mail/ fax contacts, live chat, and social media engagement.

Responsibilities

• Registration of new B2C customers
• Order processing
• Execution of programs
  Study account details to understand customer profile, perform call according to each program’s      specific objectives
• Handling machine questions/issues
• Answering information requests or complaints
• Handling customer enquiries
• Ensure database integrity

Requirements

• Form 7/ DSE or above
• 3 years’ experience gained in call centre environment, preferably from premium service industry
• Good command of written and spoken English and Chinese (both Mandarin and Cantonese)
• Expertise in verbal communication for customer
• Customer-centric and willing to go extra miles in driving total customer satisfaction
• Proactive in servicing with good telephone manner
• Problem identification and solving
• Willing to learn and possess a self-motivated attitude, with good communication and interpersonal skills
• Strong interest in our products and in coffee in particular
• Proficient in MS Words, PowerPoint, Excel and Chinese word processing 
• Willingness to work in a shift planning environment

We, at all levels, are strongly committed to the Company, its development and its culture. We practice what we preach and give great importance to training and development of people. We offer excellent career development opportunities, attractive remuneration package, comprehensive fringe benefits and wellness programs to the right candidates.

We are an equal opportunity employer and committed to workforce diversity with opportunity for continuous development and growth to all employees.

Please apply in full resume (in Microsoft Word or PDF format) with your employment history, present and expected salary to Human Resources Manager via "Quick Apply".

(All information will be treated in strict confidence and will be used exclusively for recruitment related purpose only. Information of unsuccessful applicants will be destroyed upon completion of the recruitment process.)