Responsibilities

• Provide day-to-day support to Customer Service Manager and staff with the objective to ensure service levels and performance goals.
• Supervise the team who are mainly working on documentation and client's system.
• Monitor the team to send out daily communications to external/ internal customers within a timeframe per SOP requirements.
• Ensure team to communicate with external/ internal customers in effective and appropriate manner.
• Follow up telephone enquirers with customers.
• Participate in ad-hoc project deal in complying with rush-order placed by the customers.
• Communicate proactively external/ internal customers related to export business.
• Implement the proper procedures in compliance with company policy and regulations as required.
• Plan and ensure to maximize the productivity in the team.
• Other ad hoc duties as assigned

Requirements

• College Degree or above
• Three (3) years experince in customer service and interaction, preferably in freight forwarding industry
• Mature in Leadership & Team oriented
• Good decision making and problem solving skills are essential.
• Fluent spoken & written in English & Chinese (Mandarin) required for smooth operation of business

Join FedEx and you'll be rewarded with an excellent salary and benefits package including two months' year-end bonus, medical and dental benefits, life insurance, provident fund, annual leave, and promotional prospects.

If you are interested in joining us, please send us your application letter and resume including expected salary and date of availability by email.

Our company addresses:

Unit 801, 8/F, Metroplaza Tower 1

223 Hing Fong Road, Kwai Fong

N.T.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose in accordance with the employer's personal data policies. A copy of Personal Information Collection Statement (PICS) will be provided upon request. Please write to the Human Resources Department. Applicants who are not invited to an interview within four weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after one year.