UBASE

Ubase is a leading company of Business Processing Outsourcing field in Korea. Mainly specialized in Call Center and now we are enlarging our service to China, Japan, and Malaysia for cooperating with our global partners in travel, manufacturing, funds, etc. 

Job Description & Responsibilities

• Mandarin & English customer service for airbnb users. 
• Will manage emails, calls and other communications effectively as well as customer queries and advise on product promotions.
• Provide friendly and efficient service to the worldwide travel community.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Be a first point of contact to handle customer complaints.
• Respond professionally to inbound phone calls with a friendly manner, including urgent situations

Job Requirements

• Those who can 24x7 shift work
• Native Mandarin and above intermediate level of English
• University degree or above(4 years)
• H1, D10, F2/4/5/6 visa holder
• Working visa can be supported if candidates meet the requirements 

Location : Korea, Bucheon city(subway line no. Songnae station)

Working time :

• 24x7 shift schedule work (365 days)
• Operation hour : 24 hours from Monday to Sunday
• Shift work : 8 hours/day, 5 days/week 
• Fixed schedule will change every month

Salary : Monthly average 1.8 KRW ~ 2.84 KRW 

• No company dormitory & airplane support
• Night shift incentives for night shift staffs
• Transportation fee will be given for staffs get off the work when there is no the public transportation 

Benefits

• 4 major insurances
• Pension funds
• Free massage theraphy
• Company cafe
• Company resort membership
• 300 US$ for 6 tenure airbnb coupon
• Company sleeping room/gym/cafeteria

Recruitment Process

• Resume - Call Interview - Video or face to face Interview - Training - Onboarding
• Training will be processed for 3 weeks.
• 30,000 KRW will be given after the training graduation only except giving up candidates
• Working Visa can be supported only for qualified candidates