Reservation & Ticketing Specialist - Join-in Bonus HK$12,000 & Fresh Grad. Welcomed
HKT Teleservices
- Company Industries：Telecommunication
Job Information
- Post Date：2018-05-15
- Career Level：Entry Level
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：Aviation Services Call Centre Customer Service - Supervisor/Officer
Job Description
Recruitment Day
Date: 18-19 May 2018 (Friday – Saturday)
Time: 10:00am – 5:00pm
Location: 11/F, Chinachem Tsuen Wan Plaza, 455-457 Castle Peak Road, Tsuen Wan (Near Tsuen Wan Fire Station)
Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.
We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.
Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.
Our Missions:
- Respond promptly the correspondence, emails, faxes and web-forms from programme members related to reservations and ticketing
- Handle reservation related enquiries
- Assist in handling incoming calls during peak traffic hours
- Handle ad-hoc tasks as allocated by Team Leader / Manager
Our perfect teammate will be:
- Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages is an advantage
- Strong courteous telephone manner and communication techniques
- Excellent customer service mindset and logical thinking skills
- Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
- Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
Fresh Graduates will also be considered.
The role comes with attractive benefits such as:
- Join-in Bonus
- 5-week comprehensive and structured training
- 5-day work week
- 14 days’ paid annual leave
- Monthly Performance Bonus
- Non-Contributory Provident Fund
- Medical Coverage
Company Info
About HKT Teleservices
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.
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