Company Description

Floship is a Hong Kong based startup in the eCommerce logistics space. We provide total logistics solutions to brand owners and online retailers worldwide. This includes storage, order fulfillment, and last mile delivery. We have an energetic startup culture at the company and we believe in only working with great people. If you want to work with only the best people and disrupt a huge industry, come meet us.

Job Description

We are looking for talented individuals with high EQ and communication skills to fill the role of our eCommerce Logistics Account Executive role. The role is based in our headquarter offices and is a stepping stone to potential team leader and operations manager roles.

Responsibilities:

• Manage customer on-boardings with the company which includes coordinating with client and operations teams

• Monitor daily activities of your accounts to ensure KPI excellence

• Assist with customer management and servicing whenever front line customer service is unable to assist the customer

• Long term relationship building with clients to improve their business and thus our business with our clients

• Identify new opportunities and requirements from client to help our product development team develop new products and services

Requirements:

• Background in customer service, ecommerce, or logistics preferred

• Fluent to native level of English

• Understanding startup culture will be very important