We are seeking a Customer Service Officer to join our team! This position will primarily be responsible for daily communication with our customers to resolve all inquiries and complaints in a timely and professional manner. You will work cross-functionally with all e-commerce departments for a thorough understanding of how the e-commerce business operates. If you are a talented individual with a strong work ethic and are interested in establishing your career in e-commerce, then we want to meet you!

Responsibilities:

• Provide exceptional customer service for all customer inquiries and complaints via phone, email, social media and LiveChat
• Handle difficult customers with professionalism
• Actively manage and update all customer service related documents for internal tracking
• Maintain a high level of service awareness at all times
• Work cross-functionally with other e-commerce departments

Qualifications:

• Degree holder/ High Diploma/ Associate Degree, preferably overseas study experience
• Experience in customer service or related field (preferred)
• Excellent interpersonal and communication skills
• Excellent account and customer relationship management
• Extremely proactive, organized and detail oriented with strong time management skills
• Ability to multi-task and problem solve
• Fluent in English and Chinese (both spoken and written)
• Proficient knowledge of MS Office (Word and Excel)
• Available to work during the weekend, busy periods and/or public holidays

Personal data collected is for recruitment purpose only.