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Customer Services Executive

Excel Air Limited

  • Company Industries:Freight Forwarding/Delivery/Shipping

Job Information

  • Post Date:2018-05-15
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Freight Forwarding  Others  

Job Description

Candidates will be responsible for performing the following tasks to the highest standards:

Responsibilities:

  • Handle routine enquires & complains in a professional and effective manner
  • Cope with daily work-related problems by providing prompt feedback and solution
  • Follow up and coordinate issues and projects related to increase customer satisfaction and other
  • duties as assigned by station Manager
  • Maintain effective communication with customer and overseas agents & offices
  • Ensure bookings are well planned, work close with ground handlers, airlines partners for smooth operation handling
  • Assist in the daily/ Monthly reports for management & principles
  • Handle problem cases and perform other ad hoc tasks as assigned

Requirements:

  • 1 year or above Customer Service experience in Freight Forwarding Company/Airlines
  • Strong communication and interpersonal skills
  • Good command in both written and spoken English, Chinese & Mandarin
  • Self-motivated and willing to work under pressure and overtime 
  • Fresh Graduate will also be considered 

Our office at Kwun Tong, and offer 5.5 days work with bank holidays

Interested parties, please email your detailed CV by clicking "Apply Now"

Personal data will be used for recruitment purpose only.

Company Info

We are an international Cargo General Sales Agents require:-

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