The Job: 

• To handle complaints cases escalated from 1st tier members of the team and provide solutions to tackle customer’s requirement
• To jointly work with other departments and identify possible solutions to settle the case
• To assist Team Manager in statistic reports compilations
• To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
• 5-day work : Monday to Friday (09:00 – 18:30)
• Working Location: Kowloon Bay

 The Person: 

• Form 5 graduate or above with at least 1 year’s relevant working experience in Customer Service and Complaint Handling, experience in telecom industry preferred
• Excellent interpersonal and communication skills
• Good analytical and problem solving skills
• Resilient and positive attitude, result -oriented
• Highly responsible and capable of working under pressure
• Proven ability to communicate (written & verbal) in English and Chinese
• Knowledge on telecom products (e.g. fixed line, broadband and/or mobile) and related support flow preferred

 We offer : 

• Structured training programme
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Comprehensive medical coverage
• 14 days paid annual leave
• Clear career path

Applications should be sent to us by clicking the "Apply Now" button below or by post       

Address : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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