We require enthusiastic service-oriented people to handle customers’ telephone queries and requests in a professional and timely manner.  You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

 The Job: 

• To support service enquiries and fault reporting via email or online media written communication.
• To promote the company’s products and services by effective cross-selling practice.
• To work with the Team and Line Manager for achieving the pre-defined Key Service Indicators.
• To maintain good customer relationship.
• To perform shift duties including Saturdays. ( Sunday/PH off )
• Working Location: Kowloon Bay 

Fresh Graduates will also be considered. 

The Person: 

• Holders of Certificate / Diploma in Computer / Electronic Engineering or Certified Technical Professionals in related disciplines highly preferable or Form 5 Graduate. 
• Be proficient to communicate in written English and Chinese by PC or live chat media.
• Proficient in PC Skills and Chinese word processing.
• Acceptable level on verbal communication.
• Open mind and customer oriented behavior.
• Well organized, hardworking, responsible and willing to work overtime.
• Be self-initiative and able to work under pressure.
• Candidates with more experience will be considered for the position of Senior Customer Service Executive.

  We offer :  

• Structured training programme
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Comprehensive medical coverage
• 14 days paid annual leave
• Clear career path

Applications should be sent to us by clicking the "Apply Now" button below or by post       

Address : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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