Customer Excellence Officer
GoGoVan Limited / GoGo Tech Limited
- Company Industries：Others
Job Information
- Post Date：2018-05-10
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Call Centre Customer Service - Supervisor/Officer Account Servicing
Job Description
GOGOVAN is continuously aiming to maintain an efficient Customer Service team workflow and quality. In order to ensure the quality is at its best state, we are interested in hiring an Excellence candidate to:
- Support Customer Service team process improvement programs to enhance customer satisfaction
- Provide communications, coaching and training to Customer Service Officers to ensure competency, commitment and compliance with service excellence programs and initiatives
- Drive a customer service culture
- Fosters a sense of teamwork in all parts of the organisation to actively participate in process improvement and drive culture change
Requirements
- At least 1 years in Quality Assurance, Customer Excellence or Complaint experience
- Always looking to drive initiatives for customer experience improvements
- Good presentation and course facilitating skills
- Patient and open-minded
- Speak a good level of English, Mandarin and Native Cantonese
Company Info
GOGOVAN is the first app-based platform for transporting goods in Asia, which is dedicated in offering excellent transportations and logistics system through innovative technology. The GOGOVAN app was created to connect individuals and businesses directly to thousands of drivers for their real-time logistic needs, and to redefine the everyday logistics experience by providing a convenient and efficient service. Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally.
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