ROLE MISSION

The Store Manager is responsible for the achievement of the sales objectives and to build and coach highly motivated sales team to deliver exceptional service to the customers.

KEY RESPONSIBILITIES

Sales Objective & KPI’S:

• Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

Coaching / Services:

• Coach constantly sales team on extraordinary service, selling skills and attitude to deliver an unique shopping experience
• Resolve client concerns/disputes/complains assuring the client satisfaction is pursued
• Ensure the ethical behavior of the store team and integrity towards the client.

Training:

• Ensure the participation of the store team to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security)
• Partner with sales trainers in all trainings implementation plans and follow up

Master in Relationships:

• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities.  Actively participate and involve sales teams in social events.
• Constantly cultivate relationships with clients, in store and outside the store.
• Implement client database activities, as per marketing guidelines

Master of the House:

• Be responsible for the good maintenance, appearance and safe environment of the store highlighting maintenance issues according to guidelines
• Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines
• Ensure that the sales team grooming is always according to standards
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s
• Supervise AFSS activities and requests
• Approve discount as per policies

Competition / Lux World Knowledge:

• Ensure a strong knowledge of the relevant market: competitions, events, products and pricing.
• Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities.

SKILLS AND EXPERIENCE REQUIRED

• A minimum of 7 years prior management experience and background gained in a very customer service focused environment, and with a genuine passion for luxury
• Ability to motivate and develop team as per Pomellato’s image
• Possess excellent communication, customer service and interpersonal skill
• Proven ability to deliver customer orientation
• High level of integrity and entrepreneurial spirit
• Enthusiastic team player, outgoing and friendly personality
• Positive attitude, enthusiastic and team oriented; well-integrated in the social environment
• Good command of spoken English, Putonghua and Cantonese, knowledge of any other language is greatly appreciated
• Good knowledge of MS Office and Outlook is also required

Interested parties please send your application letter together with detailed resume indicating job reference number, date of availability, latest and expected salary to us.

Data collected will be for recruitment purpose only.