POSITON SUMMARY

This position will provide full range of customer service and sales support for our Merchants especially on the concerns of how to use the Loyalty Program from Merchant perspective. Provide direct and problem solving solutions to Merchants to enhance professional business experience. You will support enquires in areas of product, process and knowledge (include but not limited to technical problem solving, payment processing, inbound calls, support in customer presentations and trainings) as well as support marketing activities.

KEY RESPONSIBILITIES

• Taking inbound calls and webchat activities
• Handle client requests, provide appropriate solutions and alternatives within time limits and follow up to ensure completion in a professional manner
• Provide prompt response for incoming emails
• order processing
• Provide support in administration duties
• Actively maintain client information up-to-date
• Action on suspicious sales (flagged by our system) - outbound turnover check
• Any ad-hoc projects that could be assigned

KNOWLEDGE / EXPERIENCE / SKILLS / PERSONAL ATTRIBUTES / REQUIREMENTS

• Degree holder with a min 2 year experience in Customer Service role
• Excellent command of both written and spoken English and Chinese (Cantonese)
• B2B experience
• Fast learner, attention to details, prioritize work
• High level of communication, interpersonal skills and comfortable interacting with people at all levels
• Experience in order processing
• Well skilled in computer applications and proficient in MS and Chinese Word Processing
• Able to communicate in Mandarin is desire
• High on business acumen
• A good team player and ready to accept new challenges
• Entrepreneur mind-set
• Previous experience in retail / hospitality
• Immediate available highly preferred