CUSTOMER SUCCESS ANALYST
OpenAirlines H.K. Limited
- Company Industries：Others
Job Information
- Post Date：2018-05-08
- Career Level：Entry Level
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：Aviation Services Others Customer Service - Supervisor/Officer
Job Description
JOB DESCRIPTION
As part of the OpenAirlines Customer Success team, you will:
- Ensure first level of support for all customers in Asia Pacific region
- Coordinate with Product and Science teams to specify, develop and follow up customer requests
Provide consulting services in Fuel Efficiency and Flight Operations - Perform and lead training sessions for SkyBreathe Fuel Efficiency software to airline crew members and ground staff
- Propose and manage continuous improvement projects to optimize client services operations and internal procedures
- Manage software implementation projects for new customers
- Support other departments with Simplified Chinese translations for Marketing or Engineering purposes
YOUR PROFILE
- Engineering bachelor’s degree with a specialty in aeronautics or in civil aviation.
- Solid knowledge of Flight Operations (experience in the airline industry is highly preferred)
- Proficiency in MS Office, Project Management tools and Customer Support tools (ideally Zendesk)
- Familiar with Agile methodology and Scrum framework
- Strong communication and diplomatic skills
- Solution-oriented approach
- Team player, autonomous and curious
- Fluent in Mandarin and English (written and spoken)
- Availability to travel up to 10%
ADDITIONAL INFORMATION
Employment type: Full-time
Location: Admiralty, Hong Kong
Contact: Send your CV by clicking "Apply Now".
Personal data will be used for recruitment purposes only.
Company Info
ABOUT OPENAIRLINES
A digital start-up located in Toulouse, Miami and Hong Kong, OpenAirlines is experiencing strong growth.
Leader in the optimization of air operations, particularly in the fuel economy and CO2 reduction market, we are strengthening our workforce in order to continue our development.
We offer a dynamic work environment, enhancing professional development. Depending on your experiences and your desires, you will extend your skills in a wide variety of fields.
We are looking for talented, open-minded, challenge-loving people who want to invest in the success of OpenAirlines.
CONTEXT
To support our growth in Asia Pacific region, we are looking for a motivated candidate, who is interested in aviation to join our team in Hong Kong.
You will be fully integrated in our Customer Success team. We offer a flexible work environment that fosters creativity, community, and ingenuity. We pride ourselves on attracting and keeping highly sought-after talent.
If you think you have the skills and ambition to join our dynamic and open-minded international organization, we want to hear from you.
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