Customer Services Officer (Full time / Part time)

• Handle inquiries from Social Media, Whatsapp and call
• Confer with customers by social media to provide information about products or services
• Handle customer enquires professionally and efficiently
• Resolve customers' complaints and urgent matter via phone
• Assist in any other ad hoc duties when assigned

 Requirements:

• Completion of Form 5 / DSE or above
• Full Time: Able to work on shift
• Part Time: Able to work from 19:00 to 22:00 / Saturday or Sunday daytime
• 1-2 years working experience in customer service is an advantage
• Customer-oriented, able to work independently and work under pressure
• Good command of spoken English and Cantonese
• Proficient in MS Office & PC applications
• Immediate available is highly preferred

  客戶服務主任 (全職 / 兼職 ) 

主要職責

• 處理來自不同渠道的客戶查詢，如熱線、電子郵件、Whatsapp和網上查詢等
• 採取積極及正面的態度處理客戶訂單及解決客戶問題和投訴
• 與客戶和內部各方保持有效的溝通，以達專業服務水平
• 協助內部營運

資歷要求

• 中五/DSE程度或以上
• 全職: 可輪班工作
• 兼職: 可晚上7:00 - 10:00工作 / 可星期六, 日工作
• 最少一至二年客戶服務或熱線中心經驗
• 具有良好電話應對技巧，解決問題能力和溝通能力
• 有禮貌、耐心、主動，以客戶服務作主導
• 良好英語及粵語
• 可即時上班者優先考慮