Ref No.: 318/TS/PEC/HKTDC

Major responsibilities:

• Monitor daily performance and productivity of telesales to make sure the sales targets and service level are met with Council’s standard
• Systematically review and provide suggestions to improve the workflow with the objective to drive more sales and a smooth operation between all parties
• Identify team members’ strengths and weaknesses, assign jobs precisely to their strengths and develop their skills and competencies in telesales
• Train teammates on telesales techniques and familiarise teammates on new sales packages
• Convey customers’ feedback to management, as well as maintain and develop relationships with potential and existing customers via telephone and email
• Manage a sales database, ensuring all calls are logged accurately, including contact details, result of calls, and any follow up dates or other action required
• Conduct one-to-one marketing / sales to prospective customers over the telephone (cold-calls) and distribute relevant marketing information via fax / email in a professional manner
• Understand and communicate up-to-date information on the products and services offered
• Provide after-sales services and administrative support when necessary
• Report and analyze team performance periodically
  

Requirements: 

• Matriculated or above with minimum 3 years’ telesales experience, of which 1 year's supervisory experience is preferred
• Proficiency in MS Office Tools
• Self-motivated, aggressive and result-oriented
• Good telephone manner, interpersonal and communication skills
• Excellent communication and listening skills
• Fluent in spoken Cantonese and English is a must, Mandarin would be advantageous

Remuneration and Benefits: 

The successful candidate will be appointed on a fixed-term contract basis, renewable subject to operational needs. Salary will be commensurate with qualifications and experience. 

Application Procedure:

Interested candidates are invited to complete the application form on our website at http://www.hktdc.com/careers.html on or before 1 June 2018. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.