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Customer Services Supervisor / Executive

Pearson Education Asia Limited

  • Company Industries:Media/Publishing/Printing

Job Information

  • Post Date:2018-05-03
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  

Job Description

Main Responsibilities

  • Handle daily orders operations for Hong Kong and Taiwan market
  • Answer internal and external customer enquiries, complaints and requests via hotline and email
  • Manage service standard of the customer service team, ensure service level targets are met
  • Assist in allocating tasks for teammates in daily operations
  • Maintain master data records in systems
  • Work closely with different markets and or departments to ensure timely response of customer enquiry or resolution of issues.
  • Support and lead process improvement projects
  • Assist in system implementations
  • Prepare KPI reports
  • Prepare email notification to booksellers
  • Ad hoc tasks and assignment

Job Requirements

  • University graduated with at least 1 year’s relevant experience
  • Good command of spoken & written English and Chinese, proficiency in Mandarin
  • Proficiency in PC skills, particularly in MS Word, Excel, PowerPoint and Chinese word processing
  • Excellent communication and interpersonal skills
  • Detailed-oriented, self-initiated and able to work independently with good problem solving skill
  • Candidates with less experience will be considered for Customer Services Executive

A competitive package including 5-day work, medical and dental benefits will also be offered to the right candidate.

Interested parties may submit your full resume and cover letter via Apply Now.

All personal data provided will be treated in strict confidence and be used for recruitment purposes within the Pearson Group only. Information on unsuccessful candidates will be destroyed within 2 years.

 

Company Info

Pearson is the world’s leading learning company. Our education business combines 150 years of experience in publishing with the latest learning technology and online support.

W
e work in more than 70 countries. Courses are available as books, online and through multilingual packages, helping people learn whatever, wherever and however they choose.

In Hong Kong and Macau, with Longman, Prentice Hall, and many other brands, Pearson is the leader in all education sectors, ranging from pre-school, primary, secondary and higher education through to adult learning.

We would like to invite qualified candidates to apply for the following positions:

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