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Specialist, Customer Service Center

Actavis Hong Kong Limited

  • Company Industries:Others

Job Information

  • Post Date:2018-05-03
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Call Centre  Customer Service - Supervisor/Officer  Tele-sales (Telemarketing)  

Job Description

Key Responsibilities

  • Introduce and promote Teva / Actavis products by answering telephone calls on doctors and healthcare professionals in clinics and hospitals
  • Plan call schedules to cover assigned practitioners or hospitals with efficient time allocation
  • Regular communication with sales and marketing team to ensure the promotional programs are well delivered
  • To support sales team by answering all queries related to sales issues, product knowledge, marketing campaigns
  • Collect and report market intelligence on any activities and information about competitive products, including promotional activities, product launches and price preparations
  • Support sales team in managing daily ordering activities, manage e-ordering and e-return processes
  • Manage distributor(s) for prompt order delivery schedule
  • Work closely with Sales Manager, Trade to monitor delivery schedule on a regular basis for key accounts to achieve sales target

Requirements

Qualification

  • Minimum Form 5 graduate
  • Proficient in English and Chinese (spoken and written)
  • Good knowledge of pharmaceutical industry
  • Science education background is preferred


Experience

  • Minimum 2 years of related experience in tele-sales / order administration in pharmaceutical

 

Personal Characteristics

  • Positive mindset
  • Ability to work independently
  • Energetic, passionate, self-motivated
  • Good team player
  • Proactive
  • Good telephone etiquette and interpersonal skills
  • Good communication skills
  • Ability to work in a dynamic environment

Interested party please click the below button "APPLY NOW".

Company Info

Actavis A leading global generics business, a premier pipeline, highly efficient operations and an experienced management team creating an unrivaled foundation for long-term growth . New medicines developed that address unmet medical needs in critical therapeutic areas, as well as increasing global access to high-quality, affordable medicines.

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