Specialist, Customer Service Center
Actavis Hong Kong Limited
- Company Industries:Others
Job Information
- Post Date:2018-05-03
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Call Centre Customer Service - Supervisor/Officer Tele-sales (Telemarketing)
Job Description
Key Responsibilities
- Introduce and promote Teva / Actavis products by answering telephone calls on doctors and healthcare professionals in clinics and hospitals
- Plan call schedules to cover assigned practitioners or hospitals with efficient time allocation
- Regular communication with sales and marketing team to ensure the promotional programs are well delivered
- To support sales team by answering all queries related to sales issues, product knowledge, marketing campaigns
- Collect and report market intelligence on any activities and information about competitive products, including promotional activities, product launches and price preparations
- Support sales team in managing daily ordering activities, manage e-ordering and e-return processes
- Manage distributor(s) for prompt order delivery schedule
- Work closely with Sales Manager, Trade to monitor delivery schedule on a regular basis for key accounts to achieve sales target
Requirements
Qualification
- Minimum Form 5 graduate
- Proficient in English and Chinese (spoken and written)
- Good knowledge of pharmaceutical industry
- Science education background is preferred
Experience
- Minimum 2 years of related experience in tele-sales / order administration in pharmaceutical
Personal Characteristics
- Positive mindset
- Ability to work independently
- Energetic, passionate, self-motivated
- Good team player
- Proactive
- Good telephone etiquette and interpersonal skills
- Good communication skills
- Ability to work in a dynamic environment
Interested party please click the below button "APPLY NOW".
Company Info
Actavis A leading global generics business, a premier pipeline, highly efficient operations and an experienced management team creating an unrivaled foundation for long-term growth . New medicines developed that address unmet medical needs in critical therapeutic areas, as well as increasing global access to high-quality, affordable medicines.
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