Receptionist

- To ensure that prompt and continuous good service is provided to all club guests and to guarantee guests satisfaction at all times 
- To ensure complete customer satisfaction in Health Club usage and quality service 
- To assist in the promotion of Club membership 
- Supervise and support Pool Lifeguards in their daily duties and communicate with other departments to ensure smooth operation Job Requirements 
- 1 year experience, fresh graduates are also welcomed 
-Fluent in English, Cantonese and Mandarin 
-Presentable with cheerful & friendly personality 
-Excellent telephone manner, PC skills and upselling techniques 
-Attention to details with multi-tasking skills  

For the informal discussion, please, contact Abo Lau, Human Resources Manager, on 9065 0933.

Fitness Consultant

Summary Objective:

Membership Consultants are responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations under the management of the Assistant General Manager and the support of the Membership Team. Membership Consultants must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Most importantly, Membership Consultants must build rapport and lasting relationships with prospective and current members to maintain a referral base and retain members.

Essential Functions:

-Deliver the ultimate fitness experience to every member, every time
-Recruit and retain new club members
-Attain membership sales and revenue goals
-Acquire point of sale referrals from every new member
-Meet, greet, and work the floor during select times

Job Responsibilities:

-Accept membership inquiries and schedule appointments daily
-Conduct tours for scheduled appointments and prospects-
-Complete all membership paperwork and daily reports in an accurate and timely manner
-Generate leads through in-club marketing and businesses within the community
-Send thank-you notes and guest passes to new members within 48 hours of joining
-Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs 
-Track leads, appointments, and prospect interests in appropriate systems
-Market club to organizations and corporations
-Attend all required meetings and trainings
-Participate in continuing education to boost personal performance
-Respond to all member questions or concerns within 48 hours
-Understand and follow employee standards of conduct and ethics
-Uphold club building, facilities, service, program, and emergency procedures
-Assume other duties as assigned
-Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

-Excellent verbal and nonverbal communication skills
-Excellent listening skills
-Strong work ethic that includes punctuality, organization, and attention to detail
-Ability to maintain a friendly, enthusiastic, and positive attitude
-Outwardly facing professional appearance
-Confidence and desire to create new relationships quickly
-Ability to quickly acquire and apply new knowledge and skills
-Willingness to work flexible hours
-Demonstrated selling skills, including cross-selling and upselling
-Ability to work with money
-Ability to effectively enter and retrieve information from sales tracking systems
-Basic computer skills (MS Office, email, MS Windows)

For the informal discussion, please, contact Abo Lau, Human Resources Manager, on 9065 0933.