Job description

1. Reports to Chief Operating Officer, develops the company’s service policies, standard and procedure;
2. Supervise and coach staff in the daily operation of Customer Service Centre, delivering quality services using business technology system, providing product installation and training;
3. Manage the Customer Service Centre in handling enquiries, complaints and the capturing of appropriate customer feedback;
4. Prepare the related customer service data, and reports regularly
5. Lead and motivate staff to achieve goals

 Role Requirements:

• Degree holder
• Minimum  years of relevant working experiences in digital industries or related disciplines
• Experience in customer services and/or call centre
• Experience in leading a team
• Good interpersonal and communication skills
• Communicative in Mandarin required
• Highly organized self-starter and a team player
• Proficiency in PC skills and a confident users of corporate business systems