Responsibilities:

• To handle medical insurance enquiries with high quality of customer services.
• To handle the complaints and service recovery process and to give advice for these cases in order to retain and enhance the customer relationship.
• To input call log and enquiries data.

Requirements:

• Form 7 or above
• Experience working in CS field will be an advantage
• Strong interpersonal, communication (both verbal and written) and influencing skills to interact with management and complainants at all level
• Proficient in MS Word, Excel and Chinese Word Processing
• Good command in both written and spoken English and Chinese (including Putonghua)

We offer attractive remuneration package including medical & Life Insurance benefit, birthday leave and discretionary annual bonus, etc.

Interested parties please send resume indicating current, expected salary and availability to HR Department by clicking "Apply Now".

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.