Customer Services Representative
BSI Pacific Ltd
- Company Industries：Management Consultancy/Service
Job Information
- Post Date：2018-04-26
- Career Level：Entry Level
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Customer Service - Manager Customer Service - Supervisor/Officer Others
Job Description
Responsibilities:
- Client interface through regular meetings and/or communications to support account management activities.
- Be responsible of all operational aspect of the audit delivery. (ensure client onboarding, scheduling and timely delivery of audits and profile verification, etc)
- Ensure that adequate auditor is available and qualified for the delivery task.
- Ensure the information/data accuracy to support daily business operation/ management.
- File all related project documents in prescribed system/platform for proper record documentation & initiation of workflows / processes as appropriate .
- Liaise with the clients on program issues as needed.
- Handle customer enquiries and complaints resolution.
- Provide monthly reports per requirements.
- Ensure invoicing activities are completed on time.
- Any other ad hoc duties as assigned by Manager.
Requirements:
- Secondary education graduate
- Over 2 years experiences in customer service
- Good communication skills (spoken & written)
- Office software proficiency
- Team work spirit
- Patient, detailed driven and responsible
- Customer focus mindset
- Certification related background is preferred
Interested parties please send us a full resume with your CURRENT & EXPECTED SALARY simply click "APPLY NOW".
Personal data provided by applicants will be treated in strict confidence and used for recruitment purposes only for no more than 6 months.
Company Info
Working for BSI Group opens your mind to the world around you. Everywhere you turn, you'll find our work being used by thousands or even millions of people, consciously or subconsciously, in their everyday home and business lives.
We've come along way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses.
It's often said that staff are a company's most important asset. But at BSI this isn't just mantra; we look only for the best and most talented individuals who can achieve at the highest level in order for the business to be successful and to grow.
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