Key Responsibilities

• Manage shipping operations, picking, packing and shipping of goods
• Issuing packing list, commercial invoices, and shipping documents
• Coordinate pick-up and delivery to customers in Asia Pacific area
• Reception of goods from factories and global warehouse, cross checking information and receive goods in the ERP system
• Lead the daily operations of warehouse to achieve goals of quality, productivity and service level
• Collaborate with internal/external parties to achieve process improvement
• Manpower planning and forecasting for warehouse operations if needs of temporary worker additions
• Set-up guidelines and Standard Operating Procedures for continuous improvement in operation efficiency
• Plan and forecast required packing materials, boxes, special wrap…
• Organise inventory control to support Company's daily business
• Liaise with cross-functional teams to manage priorities and short-term variations in demand and future development
• Coordinate with other departments to ensure the stock flow accuracy
• Provide regular performance and inventory reports and handle ad-hoc projects
• Organise warehouse space in an efficient manner

The above list is not exhaustive, and your duties may vary from time to time to suit company needs

Requirements

• 5 years’ experience in warehouse management
• Fluent written and spoken English and Cantonese
• Experience in a consumer goods, accessories, eyewear environment will be an advantage
• Strong user skills on CRM software, Sage, File Maker or equivalent
• Proactive and problem-solving personality, ability to see process bottle necks and suggest solutions
• Able to deliver all assignments in a timely manner
• Team worker. Daily contacts with Customer Service Representative, find ways to work together to deliver monthly sales goals
• Listening skills. Able to listen carefully and understand a customer’s situation and special requirements to identify its needs clearly and address them in an efficient manner
• Patience. Workers should be patient and polite, especially when interacting with high intensity period of sales
• Problem-solving skills. Representatives must determine solutions to a customer’s problem. Providing solutions instead of just pointing out the problem
• Results oriented. Feel part of the team and focus on achieving Brando’s sales targets as well and customer satisfaction.

Required behaviours to demonstrate our values

(these behaviours are consistent throughout all roles at all levels)

Create:

•  To contribute to freedom of expression and original thought by communicating openly in a safe and trusted environment
• To ensure viable new ideas are implemented with structure for efficiency
• To be solution minded achieving a better business
• To investigate and question with the purpose of learning and development

Respect:

• To focus customers by talking and listening to them
• To take accountability for own actions and delivery whilst regarding others highly and respecting their contributions
• To contribute towards clarity of roles, responsibilities, reporting lines and celebrating diversity

Collaborate:

• To deliver joint outcomes and recognise and reward great outcomes beyond the immediate team

• To support colleagues, ensuring others understand and share our goals whilst playing by the same rules and asking others to do the same
• To approach tasks with a positive attitude

To learn more about our company, please visit us at www.mondottica.com