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Customer Services Representative (CSR) - Logistic

XPO Logistics Worldwide Hong Kong Limited

  • Company Industries:Freight Forwarding / Delivery / Shipping

Job Information

  • Post Date:2018-05-14
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Others  Inventory / Warehousing  Supply Chain  

Job Description

Responsibilities:

  • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Understands basic administrative functions for Customer Service area
  • Able to research customer inquiries and resolve issues in a timely manner
  • Maintain records of all customer interactions and transactions to include all inquires, comments, complaints and resolution decisions
  • Communicate courteously with customers by telephone, email and face-to-face;
  • All other tasks as required


Requirements

  • Min. 2+ years working experience in Logistics/Shipping Field
  • Form 5 or above
  • Average in English and Mandarin
  • Familiar with Microsoft Office Applications
  • Full Time, Permanent
  • Life & Medical Insurance


If you are interested, please send your CV with present and expected salary and date of availability by clicking "Apply Now".

All applications received will be used strictly for selection purposes only.

Company Info

XPO Logistics (NYSE: XPO) is a top ten global logistics company. We run our business as one, highly integrated network of people, technology and physical assets in 34 countries, with over 88,000 employees and 1,440 locations. We use our network to help customers manage their goods more efficiently throughout their supply chains. In our logistics segment, we provide a range of supply chain services, including highly engineered solutions and high-value-add contract logistics. We perform e-commerce fulfillment, reverse logistics, factory and aftermarket support, packaging and labeling, distribution and managed transportation. In our transportation segment, we provide freight brokerage, last mile, expedite, intermodal, drayage, less-than-truckload, full truckload, and global forwarding services. We have a strong franchise in each of our service offerings, including leading positions in fast-growing areas such as e-fulfillment. For further information, please visit internet at www.xpo.com. We are We are currently looking for a dynamic and capable individual to join our progressive organisation as a Customer Service Representative.

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