Major responsibilities include:

• To support the operations of Customer Care initiatives for hktdc.com and HKTDC product magazine’s advertisers
• To execute and coordinate the Customer Care Programme through telemarketing for providing year-round value-added services to existing advertisers
• To monitor the telemarketing vendor, handle daily customer enquiries and complaints, preparing report analysis on customers' feedback, etc.
• To coordinate and execute marketing activities for customer retention, such as organising practical seminars, workshops, networking events and consultation services
• To manage advertiser database and execution of an advertiser loyalty programme
• To assist with Council’s Domain Management Service
• Monitor campaign effectiveness by collecting relevant data for analysis, evaluation and optimization
• Housekeeping and filing of all marketing campaigns and deliverables
• To provide marketing support at trade fairs when required

Requirements:

• University degree in marketing, communications or relevant discipline
• A minimum of 4 years’ working experience in loyalty marketing, customer service or event management
• Proficient computer knowledge including excel and sound data analytical skills; knowledge in CRM an added advantage
• Good command of spoken and written English and Chinese, preferably fluent Putonghua
• Highly self-motivated, outgoing, detail-minded and customer-oriented
• Excellent organizational, project management and analytical skills
• A good team player with excellent interpersonal and communication skills, mature and can work independently

Remuneration and Benefits:

Salary will be commensurate with qualifications and experience. A competitive remuneration and benefits package, including annual leave, medical and dental benefits, will be offered.

Application Procedure:

If you want to join our team, please complete the application form on our website at http://www.hktdc.com/careers.html on or before 6 June 2018. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.