Business Services - Banking Operations (Global Banking/Commercial Banking)

Hang Seng's Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Banking Operations supports account opening services, customer due diligence activities and ongoing account maintenance.

Should you join our Business Services, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will be developed with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model and effective cost management.

We are currently seeking a high caliber professional to join our department as Temporary Banking Operations Officer (6-month).

Principal responsibilities

• Establish client KYC profiles
• Liaise with Front Office to analyze KYC information
• Follow up on outstanding KYC documentation
• Ensure all requisite information is gathered from clients consistently and efficiently to complete KYC profiles and meet regulatory requirements
• Engage in ad hoc KYC projects
• Provide support to back-office operations (if any)

Requirements

• University degree / Associated degree / Diploma in any discipline
• Knowledge in banking practices and financial products
• Experience in handling KYC / Customer Due Diligence / Customer onboarding will be highly regarded
• Strong communication and analytical skills with ability to work collaboratively as a team
• Candidates who are immediately available are highly regarded
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Fresh graduates are welcomed

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume by clicking 'Apply Now' for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.