Be part of our Global Customer Service Team!

In this role, you will:

• Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
• Process reservation bookings via incoming calls, emails and wholesalers etc. in accordance to the policy & procedure
• Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest history and apply history to current reservations
• Actively participate in Suite Up-selling programme

You will be rostered monthly, accordingly to specific operational needs with shifts between 9pm and 8am. 

Let us know more about yourself if you have:

• At least 1 year at Reservation, Front Office or Call Centre experience
• Experience in using Opera (PMS)
• Clear communication skills and Telephone Etiquette
• Fluent in English and Mandarin
• Fresh Graduates will also be considered

In return, we offer competitive remuneration package:

• 5-day work week
• Discretionary Bonus
• Medical and dental coverage
• Non-Contributory Provident Fund
• Shift allowance
• Staff meal