Responsibilities:

• Lead team to perform property management service quality audit, generate findings and analysis, make recommendations and advise overall improvements and strategic actions.
• Set objectives on QA plan, document standard and drive communications.
• Independently manage all QA functions to include but not limited to strategic planning, driving ISO certification, manage test execution and identify  tools, conduct survey, arrange mystery shoppers, spot check and manage assessment tools (software / hardware).
• Manage risk and conduct quality assurance audits at different stages of work program, coach, train staff on required quality standard as guidelines for day-to-day work, identify and drive corrective actions.
• Provide training in areas of quality assurance, customer service, and property management-related topics.

Requirements:

• Bachelor Degree in Quality Assurance or related disciplines
• At least 10 years relevant experience working in property management or building service with 5 years in managerial position
• Experience in QA training and ISO certification preferred.
• Good business sense, communication skills and interpersonal skills
• Self-motivated with good analytical skills and well organized
• Good command of both written and spoken English and Mandarin

We offer ample opportunities for career development and attractive salary package commensurate with experience and qualifications.  Interested parties please apply with full resume via “APPLY NOW”. 

(All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only)