Team Leader (Operations) - Join-in Bonus HK$12,000
HKT Teleservices
- Company Industries:Telecommunication
Job Information
- Post Date:2018-05-24
- Career Level:Middle
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Aviation Services Training & Development Account Servicing
Job Description
Recruitment Day
Date: 28 May - 1 June 2018 (Monday - Friday)
Time: 10:00am – 12:00pm, 2:00pm - 5:30pm
Location: 13/F, 9 Po Lun St, Lai Chi Kok, KLN
Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.
We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.
Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.
Our Missions:
- Supervise a team of over 25+ customer service agents, to provide services to our member via hotline
- Review and evaluate service quality and effectiveness of the team members
- Provide guidance and support to facilitate team members in service delivery and daily operations
- Monitor traffic patterns and deploy resources appropriately to meet service targets
- Handle and resolve complaints and complex enquiries escalated from team members effectively
- Assist in disseminating program information and conducting product briefings
- Work closely with Department Manager to improve process and service efficiency
- Undertake ad-hoc tasks as assigned by Contact Centre Manager
Our perfect teammate will be:
- Higher diploma or above
- 3 years’ relevant working experience in customer/member services and/or loyalty program with minimum 1 year in supervisory/team leader role
- Excellent business writing skills with proficient in English and Chinese
- Strong interpersonal and leadership skill.
- Detail-oriented with good organization and analytical skills
- Energetic, flexible and ability to work under pressure
- Excellent customer-service mindset, result orientated and with zeal to achieve success
- Working knowledge of Microsoft Office applications
- Knowledge of airline industry, products and services a definite advantage
The role comes with attractive benefits such as
- Join in Bonus
- 5 week comprehensive and structured training
- 5-day work week
- 14 days’ paid annual leave
- Incentive Bonus
- Non-Contributory Provident Fund
- Medical Coverage
Company Info
About HKT Teleservices
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.
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