JOB PURPOSE

Responsible for the smooth and efficient management of all Service and Operations related areas. This includes compliance to local and regulatory requirements.

Working closely with the Regional Operations Manager, as part of the local senior management team, planning and implementing any specific goals which are to be accomplished within a certain time period. These include long term strategic plans, people management, client relationships, operations and financials.

Responsible to ensure operational and servicing processes are documented and approved.

KEY ROLES & RESPONSIBILITIES

Operations

• Oversee Operational areas to ensure continuous improvement of all operational processes to provide excellent operational support and services to internal stakeholders, external clients and customers.  
• Responsible to monitor and work with the management team to monitor all KPIs on group and company health in relation to client relationships.
• Oversee Processing dept. to ensure compliance of contractual obligations to clients.
• Be in charge of inventory control and management.
• Monitor and manger the project operations.
• Compile all operations reports.

New Set-up (if any)

• New Clients: Responsible to develop and implement strategic plans and processes for new clients set up. Work closely with all departments within HQ to ensure smooth operations set up. In the longer term set up check list for the process and consideration for financial and the technical standing of the company, and then devise plans to bring about improvement.

Contracts and Compliance Policy

• Responsible to ensure that all existing and new requirements in Hong Kong are in compliance with local legal and regulatory requirements. Data privacy is one major area of focus.
• Manage and update all stakeholders in a timely and accurate manner. Responsible to communicate to the internal team on stakeholders obligations and oversee that these obligations are met.
• Responsible to work towards having all policies, practices and processes being properly documented.
• Participate in evaluating future reporting tools and develop new reporting requirements.
• Works with cross-functional stakeholders to clearly identify report issues and develop appropriate solutions.

KNOWLEDGE AND SKILLS

1. Minimum 5 years of working experience in a service industry with at least 3-5 years in a supervisory capacity
2. Work experience with financial institution on payment processing is an added advantage
3. Good command in written and spoken English
4. Proficient in Microsoft Office; Word, Excel, PowerPoint and Visio (medium to advanced level)
5. Excellent problem solving and decision-making skills
6. Well-organised, detailed and analytical mindset
7. Strong in numbers
8. Multi-task, versatile and adaptable to changing situations
9. Able to work independently with minimal supervision
10. Strong communication and interpersonal skills required
11. More experience will be consider Operations Manager