Responsibilities or Job Purpose:

Being in the support team, the consultant will be responsible for client satisfaction and the quality of products and services delivered by our firm. He will be working with executives at the highest levels.

• The Consultant is required to gain a thorough knowledge of the client's business and demonstrate an on-going commitment and response to his or her clients' needs and satisfaction.
• As the primary client contact, the consultant will be required to forge positive relationships with his/her clients through consistent contact and diligent client service.
• The consultant will work effectively with people in other departments of our firm to manage the day-to-day operation of the clients' business with our software
• The consultant will manage the daily client activities and follow-through on requests and new projects.

Desired Profile:

• Experience in implementing software projects
• Strong written and verbal communication skills
• Strong time management/organization skills; ability to prioritise time
• Analyse, troubleshoot and propose solutions for client and product related issues
• Review and analyse client workflows and functional requirements; propose solutions
• Identify and manage resolution of product defects
• Identification and/or replication of client identified product defects
• Documentation of product defects and expected results
• Participate in testing and approval process of developments
• Self motivator with proactive attitude
• Ability to work in a team environment/solutions-oriented; ability to problem solve

Atributes:

• Between 1 and 3 years experience in financial services and portfolio mandatory (accounting is a plus) - (Fresh Graduate will also be considered)
• Ability to analyse and present complex information in a clear and structured way
• Customer focused with excellent written and verbal communication skills
• Fluent in English and Cantonese (Mandarin is a plus)
• Ability to work independently and with others, adhere to deadlines, flexible and adaptable
• Able to travel regionally and internationally
• Knowledge of middle office software is a plus, however full system training is provided

Location: Hong Kong

Industry: Computer Software/Financial Services

Employment type: Full-time, 5 days work

Benefits: Medical insurance, 20 days annual leave

Experience: Junior-Mid level

Why work for STP?

STP (www.pm-plus.com) is one of the global leading providers of Portfolio Management System software and solutions. STP strives to continue to maintain our strong reputation by:

• Supporting our employees to reach their potential
• Our commitment to our employees
• Providing an environment that is a great place to work
• Rewarding our employees for what they do

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