Marvelsoft is headquartered in Hong Kong and we are currently hiring Technical Account Manager who will be responsible for support and account management of our existing and potential customer and partner base. The role involves working closely with our internal support, development and business teams, as well as with our customers and partners, in order to provide an effective and high quality technical support service. This is an excellent opportunity to join one of the global trading technology providers in the exciting global finance sector.

Responsibilities:

• Respond to client email and phone requests
• Investigate and resolve reported issues
• Prioritize, log and keep issues up to date on the issues tracking system
• Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration and business flows to assist in issue investigation
• Escalate issues to team leaders and management as appropriate
• Be involved in application system checks, identifying and resolving issues before they impact our customers
• Attend and coordinate current client and potential client technical sessions

Requirements:

• At least two or more years of working experience in a similar role
• Computer Science or IT-related degree
• Ability to create and maintain strong working relationships both with customers and internally
• Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
• Ability to troubleshoot and approach problem solving in a logical manner
• Good grounding in and desire to develop technical skills in areas such as system performance and simple script coding
• Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus)
• Ability to communicate confidently and concisely using business acumen

Appreciated skills:

• Understanding of global markets and trading industry
• Experience of working with the FIX protocol

Opportunities:

• Competitive compensation and benefits
• Becoming a part of a dynamic team that works on innovative and challenging cutting edge solutions for the trading industry across the globe
• Opportunities to grow and develop your skills on professional level
• Stimulating environment with excellent work conditions