Responsibilities: 

• Assist in developing and implementing QMS policies and procedures (PNP), standard operating procedures (SOP), guidelines and documentation system
• Guide headquarters departments and location operations to develop, implement and document the Group's QMS
• Work with headquarters departments and location operations to ensure compliance of local statutory and regulatory requirements, international and the Group's standards
• Assist in reviewing and analysing the performance of products and services against the requirements of QMS
• Assist in planning, orgnaising and conducting ISO training and workshop to headquarters departments and location operations
• Consolidate business process and operations quality related feedback for examination and analysis
• Conduct and participate in inspections and audits in headquarters department and location operations to verify overall compliance of the Group's QMS
• Follow up the implementation of approved critical changes to the QMS
• Assist in aligning/integrating the Group's QMS with the requirements of other management systems
• Provide administrative support and clerical assistance e.g. process departmental expense sheets and invoices, schedule and attend meetings, create agendas and take minutes, keep diaries and arrange appointments, organise travel for the team
• Participate in ad-hoc projects/assignments as instructed by the superiors

Requirement:

• Degree holder or above in Business Administration, Hospitality Management, Quality Management or related disciplines
• At least 8 years’ relevant working experience in customer service or hospitality industry
• Familiar with the use of quality management systems, process and tools
• Solid experience in ISO 9001 Quality Management System is required
• Excellent command of written/spoken English and Chinese is a must
• Good interpersonal, communication and presentation skills with an analytical mind
• Customer-service mindset with strong sense of responsibility
• Strong leadership with training and coaching skills
• Attention to details, self-motivated with the ability to handle multiple tasks
• Computer literacy in MS applications and Chinese word processing
• Candidate with less experience will be considered as Assistant Manager

Interested parties please send a full resume with date of availability, current and expected salary by clicking "Apply Now".

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