Guest Relations Officer
Hotel Hart Management Limited
- Company Industries:Hospitality/Catering
Job Information
- Post Date:2018-05-25
- Career Level:Middle
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time
- Job Function:Hospitality / Hotel Services
Job Description
Provide effective courteous services at Front Desk and resolve any guest dissatisfaction with a professional attitude.
Responsibilities :
- Provide courteous and effective services at the Front Desk
- Perform registration and check-out procedures on all arrival and departure guests
- Modify and update the respective folios of the hotel guests in the HIS system
- Ensure proper room assignment with the preference of the arrival guests
- Prepare all necessary arrangement on all arrival and departure groups
- Ensure all daily reports and statistics are generated according to the management requirements
- Ensure sufficient cash float in each service wicket and check constantly to avoid a shortage
- Re-confirm all arrival reservations with respective parties
- Perform any other duties assigned
Requirements :
- Certificate/ Diploma in Hotel Management is preferable
- Minimum 1 year of Front Desk experience (Prefer but not required)
- Good command of both written and spoken English, Cantonese, and Mandarin
- Familiar with MS Office operation including Word, Excel, Chinese word processing
- Shift duty is required
Company Info
In the heart of Tsim Sha Tsui, Hotel Hart offers stylish yet affordable accommodation, redefining the image of a modern hotel.
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