Company

Our client, a renowned Global Payment Solution Company, is now currently looking for an Applications Support Manager to head up the IT Service and Operation team in Hong Kong Head Quarter.

Job Responsibilities

• Development of monitoring capabilities for all business-critical systems
• Regularly review and maintain the IT service level
• Develop and implement IT Service Level Requirement (SLR) and IT service catalogue to meet the service management objectives
• Liaise with vendor and other team leaders on system operation and support.
• Leading support team to priorities projects and duties, maximize the efficiency across the system lifecycle and support.
• Advise on budgetary and resource requirements to scale the operations and support team with business and usage growth.
• Create or revise user instructions, procedures, manuals and knowledge base.
• Develop and run monthly IT performance report
  
  
  

Job Requirements 

• Bachelor degree in Engineering, Computer Science, Information Technology or related technical field 
• Min. 8 years of experience in which 5+ years as a Support Lead role
• Experienced in vendor management
• Proven experience in service operation management, end to end operational service delivery, vendor management, IT facility management, IT process and methodology
• Understanding of software and ecommerce operational readiness requirements
• Ability to monitor and measure operational efficiency, providing KPI reporting for Management
• Experience in Linux / Windows server administration and VMWare
• Proven knowledge and experience in ITIL implementation
• Excellence business analysis and problem-solving skills
• Excellent leadership, interpersonal and project management skills
• Self-discipline, proactive, independent, hardworking and able to work under pressure
• Good spoken English, Cantonese & Mandarin