We are looking for a full time Helpdesk Support to join the Group IT team based in Hong Kong.

Job Description:

• Handle daily incoming service requests globally, incidents and problems via phone, in person or email
• Ensure incidents are managed and resolved in a timely manner
• Follow-up the progress of the incident/service requests and provide feedback to users accordingly
• Diagnose hardware and software faults
• Prepare standard computer equipment for initial use for all new hires and visitors, with associated maintenance and deletion of users as appropriate
• Maintenance of inventory, documentation and monitoring of ICT standards
• Communicating and working across different time zones

Requirement:

• Diploma in Information Technology or higher
• Minimum 1 year of solid IT support working experience in MNC in-house
• Knowledge in Windows, Active Directory, Cisco networking, Citrix, MS Office, MS Exchange, equipment sourcing, Mobile Device Support, TCP/IP, WAN and LAN are required
• Certification in ITIL, MCP, CCNA will be an advantage
• Strong customer orientation, with good communication, interpersonal, analytical and troubleshooting skills
• Good spoken and written in English is a must
• Confidence in dealing with computer components and electrical equipment
• Organised and self-motivated including the ability to forward plan
• Ability to work independently and on own initiative
• Communicate effectively at an appropriate level with internal and external contacts
• Confidence in dealing with external visitors and contractors

Applicants should send a resume (with contact telephone number, expected salary and availability) by clicking on the "APPLY NOW" button below.

Personal data collected will be used for recruitment purposes only

Only short-listed candidates will be contacted.

Visit our website at www.borrelliwalsh.com