Reporting to the Operations Manager, you would:

• Monitor the crowd management and timed ticketing systems in close collaboration with the team and other departments
• Roster as Duty Manager. Attend and follow up all incidents on site.  Discuss with the related parties and report upwards according to the Incident Escalation Plan
• Supervise a team of high quality and distinctive public-facing staff for Visitor Centre, Heritage Interpretation Rooms, Art Galleries, Tai Kwun Store, Box-office, Cloakroom, Galleries Reception Desk, Ushers and Guided Tours and ensure their services would comply with the required standard and meet the needs and expectations of visitors
• Act as a coordinator to provide quality services to any events and to establish a mechanism for review and remedy
• Update the team any latest information regarding all events and activities across the site in a timely manner  
• Monitor the service level of both back-of-house and front-of-house operations and ensure it would meet the operational needs and visitor expectation. Report any discrepancies to the relevant departments for remedial actions
• Assist in managing the centralized venue and event booking system, implement the policies of the booking hierarchies and protocols and allocate resources
• Identify the training needs of the frontline team

You should have/be:

• Degree or above, preferably in Event Management / Operation Management / or other related discipline
• Proven working experience in operations/ service industry, preferably with at least 4 years’ managerial experience
• Proficiency in Cantonese, Putonghua and English
• Good experience in managing part-time staff and scheduling plan
• Good knowledge of industry’s best practices, latest technology trends and applications
• Previous exposure in event/ programme management with experience in customer services
• Proven experience in implementing and managing crowd management systems and plans
• Able to work on duty roster during weekends, statutory and general holidays as required

Interested parties click "APPLY NOW" to submit your application.

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