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IT Service Desk Support (Team Leader)

E.C. Fix Technology Limited

  • Company Industries:Electronics/Electrical Equipment

Job Information

  • Post Date:2018-05-19
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Contract, Full Time
  • Job Function:Hardware  Support  Technical / Functional Consulting  

Job Description

Responsibilities:

  • Be in charge of running and managing the Level 1 call center daily
  • Understand all organization(s) services, procedures, guidelines and communicate same to all call agent
  • Role of training their team members and reviewing their performances from time to time
  • On hand to assist in the testing and interview process
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • The 1st or 2nd Escalation point
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Regular review meeting with customer(s)
  • Work on Roster basis
  • Able to work independently and perform well under pressure

 

Requirements:

  • Experience of 2 years or above in Level 1 IT service desk are preferred
  • Tertiary education background
  • Excellent leadership skills and abilities in IT field
  • Managing call centers and handle multiple projects/tasks at the same time
  • ITIL certificate and experience in IT L1 call centre are preferred
  • Good at speaking Cantonese and English
  • Immediate available is preferred

  

***** Please provide your expected salary in your CV for reference *****  

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

Company Info

E.C.Fix Technology Limited 

One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.

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