Our client is one of the leading global legal services organizations advising clients across the Americas, Asia, Europe and the Middle East.

The Document Management Applications Engineer will play a key role in the support, management and enhancement of the Firm’s document management system. This position encompasses a mixture of project responsibility, system administration and senior level support.

Responsibilities:

• Provide a forward thinking approach in the interest of improving the systems to assist the lawyers’ high level of client service
• Acts as a Subject Matter Expert on projects
• Responsible for system build, automation, tuning and maintenance, and documentation of all of the Document Management (DMS) system related components in accordance with vendor best practices and Firm policies
• Expert administration and project activities as directed including planning, oversight, and execution of off-hour maintenance and upgrades/system patching
• Develops, documents, and maintains compliance with business preparedness/disaster recovery plans to support the Document Management environment
• Performs evaluations of new products/applications deemed to be appropriate to the Firm’s business
• Makes recommendations to improve the use of all Firm Document Management applications
• Provides third level expert support
• Liaise with focus groups of end users of all levels to ensure a positive user experience
• Plays a continuing role in mentoring other staff
• Some international travel may be required

Requirements:

• 5+ years experience with iManage WorkSite Document Management System administration required
• Demonstrated experience and understanding of systems support and administration, including patching, maintenance, and log monitoring
• Expert level system troubleshooting experience
• Solid knowledge/experience troubleshooting MS Office, Acrobat, and Desktop OS and integration issues
• Experience managing Intapp Wall Builder Ethical Walls System preferred
• Experience planning, scaling, installing, and configuring HP/Autonomy product suite including WorkSite server (required), Communications server (required), IDOL server  (preferred)and mobility servers
• Experience configuring, packaging and deploying the WorkSite client suite including FileSite (required), Email Management (required) and Offsite (preferred)
• Demonstrated SQL expertise required
• Demonstrated project experience participating as a technical resource
• Experience with support and administration of Prosperoware Milan Matter Hub preferred
• Experience with legal industry and matter centric environments