Responsibilities:

• Provide friendly and efficient quality customer service to clients
• Handle all incoming enquiries, order booking and shipment tracing in timely and accurately manner
• Handle customers’ complaints and to provide appropriate solutions
• Effectively identify customers’ need and feedback comment for service improvement
• Establish good relationship with both existing and new clients

Requirements:

• Post-secondary education (English and Chinese passed in HKCEE and HKDSE)
• More than 1 year’s customer service experiences, preferable work in phone center environment
• Good command of both spoken and written Mandarin and English
• Good interpersonal, listening and communication skills are expected
• Be a good team player, self-motivated and able to work under pressure and independently
• Basic PC knowledge and typing skill desirable

 Interested parties, please CLICK HERE to apply online. Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.