CUSTOMER SERVICE MANAGER – Japanese MNC electronic product mfg/trading/5 days
JPC Texson Limited
- Company Industries：Human Resources Management/Consultancy
Job Information
- Post Date：2018-05-26
- Career Level：Senior
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：Customer Service - Manager Management Electronics
Job Description
Japanese multinational manufacturer of own brand office automation products & systems for global market - Hong Kong office function as trading office servicing customers in Asia Pacific – we are looking for an CUSTOMER SERVICE MANAGER - with details as follows :
-
Degree level qualification, preferably Supply Chain Management or related disciplines
- 6 to 8 years relevant working experience, with at least 3 year managerial experience.
- Experience in a high pressure, customer facing role.
- Experience working in a regional/global team and in a matrix environment.
- Experience in MNC/US/European/Japanese companies is a plus
- Report to the Senior Manager
- Responsible and management for the customer service team of 6-8 members
- Develop, motivate, coach and monitor the team members to ensure the highest quality of service to our clients.
- Handle customers’ complaints.
- Prepare management report for management review.
- Manages new and existing complex customer installations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations.
- Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation phase.
- Professionally interacts with customers, building strong relationships across various levels and disciplines within the portfolio of accounts.
- Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues. Proposes and develops solutions cross functionally to solve non-standard customer requests.
- Conducts customer meetings and Quarterly Business Reviews. Responsible for preparing customized presentation material as required by customers and account team.
- Participates in departmental special projects and cross functional initiatives with minimal direction and support.
- Develops and builds strong relationships with Sales, Operations and other cross functional teams.
- Support implementation of online ordering platform.
- Responsible to drive continuous improvements in all aspects of service delivery to a customer.
- Collaborates cross functionally with other countries and regions in the planning, reporting and delivery of multi-region deployments.
- Responsible for customer satisfaction for a portfolio of customers measured via customer surveys and other methods.
- Some trips to Japan
- 13 months salary + performance bonus
- Medical benefits
- Life insurance benefits
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JPC Recruiting Services was established in 1990.
Company Info
Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing
JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.
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