An U.S.-based Healthcare & Life Sciences company with 99,000+ employees in 150+ countries is looking for a Total Solution Design Specialist to join their expanding Sales Acquisition Team in Hong Kong, to support their business growth.

Total Solution Design Specialist

He/She supports the commercial team to serve as the Subject Matter Expert (SME) on two key subject matters - Workflow Consulting and Laboratory Automation to increase core diagnostics win rate.  

• Present and articulate the solution to solve the customer's issues and achieve their KPI to their customer
• Liaise with implementation team to ensure that the laboratory solutions are executed according to customer need and sales process
• Interface with the project implementation to ensure smooth installation and customer satisfaction by meeting all the deliverables as listed in the SOW.
• Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development
• Support the marketing activities and integrate sales efforts as an SME
• Provide support for post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognized
• Works with the team on the SOW to ensure that there is alignment and understanding of what it constitute so that we can set customer expectation
• Achieves consistent high level of customer satisfaction
   

Requirement

• Bachelor’s Degree in Business, Sciences, Engineering or related discipline
• Minimum 5 years’ experience in the diagnostics industry with demonstrated success with exposure to workflow and automation
• Fully conversant in consultative selling techniques and methodologies
• Excellent interpersonal and influencing skills
• Black belt in LEAN/6 sigma preferable
• Knowledge of informatics is a plus