Call Center Sales Manager
HKT Services Limited
- Company Industries：Telecommunication
Job Information
- Post Date：2018-05-28
- Career Level：Senior
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：Call Centre Customer Service - Manager Sales - Sales Management
Job Description
The Job
Being a key member of the Commercial Hotline – Retention Team, the job holder will:
- Lead a team of call center sales specialists to develop proactive retention sales strategies to maximize the sales prospects and market share for HKT’s best-in-class commercial products – HKT Broadband, One Communications and telephone line services.
- Develop and deploy effective long-term customer growth strategy to sustain and achieve sales pipeline and enhance customer’s stickiness and loyalty
- Work closely with internal and external stakeholders to ensure good working relationship with support to SME customer’s account
- Efficiently manage day-to-day call center operations and act as the escalation point for complex customer issues, regularly review internal process for continuous improvement in operations efficiency
- Take up any ad-hoc task and project as assigned
The Person
- F.7 or above with a minimum of 5 years’ solid sales experience in managing corporate clients with proven track record in sales retention and expansion
- Good understanding of call center operations
- Sound business acumen with strong leadership and people management skill to motivate the sales team to achieve and exceed sales target
- Sales and customer oriented with strong will to win, tactful and creative in agile business environment
- Resilient with excellent selling, interpersonal and presentation skills, be able to build rapports with internal and external stakeholders to ensure service delivery of the sales orders
- Mature and be able to perform multi-task and can work under high pressure
- Fluent in both spoken and written English and Chinese
- Frequent travelling to GZ office is required.
- Immediate availability is preferred
For more details, you can visit our website at http://www.pccwone.com/
Applications should be sent to us by clicking the "Apply Now" button below or by post.
Post: Human Resources Department, 13/F, 9 Po Lun Street, Meifoo, Kowloon
For more information on other job opportunities of PCCW, please visit our website at
http://www.pccw.com/Careers/Job+Opportunities+%26+Application/Current+Opportunities?language=en_US
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Company Info
As Hong Kong’s leading ICT service provider, HKT has in recent years transformed into a technology innovator and provider of smart, digital services and solutions for consumers and businesses.
HKT is the first in Hong Kong to provide true 5G services, complete with applications and content to afford our customers a unique and truly differentiated experience.
HKT is Hong Kong’s largest broadband service provider with a territory-wide fiber network covering 88% of homes. Our services go beyond connectivity to make the daily lives of customers smarter and more convenient.
For enterprises, HKT delivers end-to-end solutions employing emerging technologies to accelerate their digital transformation, contributing to Hong Kong’s development into a smart city.
Our global connectivity network has 125 points of presence across 76 cities and encompasses over 60 cable systems worldwide. PCCW Global maintains regional centers in 11 countries worldwide.
The Club is HKT’s loyalty program and one of the largest of its kind in Hong Kong. With more than 800 merchants as coalition and redemption partners, it offers privileges and benefits to enrich the lifestyle of members. Club Travel is a travel service for consumers
and corporate customers. Club Like is an online shopping platform for customers to make purchases with Clubpoints and in cash. These represent a new digital ecosystem using data analytics to connect consumers and merchants.
HKT also offers financial services such as mobile payment, smart mobile POS solutions, digital financing, and insurance. We are a member in a joint venture offering virtual bank services in Hong Kong.
Employing over 16,200 staff, HKT is headquartered in Hong Kong and maintains a presence in mainland China and other parts of the world.
The share stapled units of the HKT Trust and HKT Limited are listed on The Stock Exchange of Hong Kong Limited (SEHK: 6823).
HKT Limited is a company incorporated in the Cayman Islands with limited liability.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.
| Position | Company | Location | Update |
|---|